RETURN POLICY

We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our Return Policy below.

Eligibility

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 2 days of the date of delivery.
  • Certain items such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases are not eligible for return.

Return Process

  • To initiate a return, please contact our customer service team at contact@dermalondon.com.pk with your order number and details of the item(s) you wish to return.
  • Our customer service team will provide you with instructions on how to return the item(s), including the return shipping address.
  • You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Refunds may take up to 2 to 3 business days to be processed and reflected in your account, depending on your payment provider.
  • Shipping fees are non-refundable, unless the return is due to our error or a defective product.

Exchange Policy

  • We offer exchanges for products of the same or similar value, subject to availability and compliance with our return policy.
  • If you would like to exchange an item, please follow the return process outlined above and specify the item(s) you wish to exchange and the desired replacement item(s).

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product, as well as your order number.
  • We will arrange for a replacement or refund, depending on the nature of the issue.

Under what conditions can I return or replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered (physical damage or tampered product or packaging)
  • Incomplete order (missing products)

Under what conditions return or replacement requests will not be accepted?

  • Opened, used, or altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return or replacement request is generated after 7 days from the date of delivery.
  • The damaged or missing product is reported after 2 days from the date of delivery.